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35 of 40 people found the following review helpful
1.0 out of 5 stars Failed after 6 months, unable to exchange, July 18, 2012
By Hun Boon (Singapore) - See all my reviewsAmazon Verified Purchase(What's this?)
This review is from: Crucial 64 GB m4 2.5-Inch Solid State Drive SATA 6Gb/s CT064M4SSD2 (Personal Computers)
The SSD worked fine for about 6 months. Then it started crashing within minutes of booting up. After restarting, it would crash again. The data is preserved on the drive, but I was unable to resolve this problem even by flashing to the latest SSD firmware.
Since this drive was purchased from Amazon and well past the RMA date, I tried getting an exchange on the Crucial web site. To my disgust, the system would not recognise the batch or product number printed on my SSD.
Which makes me wonder whether the drives sold here on Amazon are "unofficial" products without manufacturer warranty.
The best (or worst) part is, these drives are actually 3 bucks cheaper on Crucial! So, just buy direct from them and get peace of mind. Help other customers find the most helpful reviews
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11 of 12 people found the following review helpful
1.0 out of 5 stars Died 24 hours after installation..., July 28, 2012
By E. Holt (Indianapolis, Indiana) - See all my reviews
(REAL NAME) Amazon Verified Purchase(What's this?)
This review is from: Crucial 256 GB m4 2.5-Inch Solid State Drive SATA 6Gb/s CT256M4SSD2 (Personal Computers)
Picked this up on sale as I've been wanting an SSD for my 2010 MBP for a while now. Installation of the drive and a fresh copy of Mountain Lion went smoothly. VERY fast. Then, barely 24 hours after installation my MBP started acting funny. Couldn't launch new programs. Beachballs in Mail and Safari, the only two applications I had open. I rebooted, and the drive was no longer found. Nothing I could do would revive it. Dead, dead, dead. Now debating whether I want to return it for another M4, or if I want to pay the price premium for an Intel 330. Help other customers find the most helpful reviews
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11 of 12 people found the following review helpful
1.0 out of 5 stars Two died in 4 months., June 19, 2012
By Randy Wilson - See all my reviews
(REAL NAME) This review is from: Crucial 256 GB m4 2.5-Inch Solid State Drive SATA 6Gb/s CT256M4SSD2 (Personal Computers)
We have these in our laptops at work, and while the speed is nice, they have been failing an an unacceptable rate. I'm not sure why ours are dying when everyone else seems to be having such good luck with them--maybe because we beat on them with maven builds and other things? Not sure. On my two-person team, the other guy's died after a few months. Mine died the next day (two months old). Now, two months later, the replacement is dying as well (daily blue screen of death). Crucial is supposedly working on a firmware update that will help. If you buy one, keep an eye out for firmware updates and be sure to apply them when available. Help other customers find the most helpful reviews
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29 of 36 people found the following review helpful
1.0 out of 5 stars Died after 2 months, May 6, 2012
By Felix Matathias (Manhattan, NY, USA) - See all my reviews
(VINE VOICE) This review is from: Crucial 256 GB m4 2.5-Inch Solid State Drive SATA 6Gb/s CT256M4SSD2 (Personal Computers)
Drive died after 2 months of very light usage, crucial was giving me hard time at the beginning but I am in the process of returning now. Very disappointing,. Help other customers find the most helpful reviews
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10 of 11 people found the following review helpful
1.0 out of 5 stars Died after 24 hours, July 30, 2012
By DMilner - See all my reviewsAmazon Verified Purchase(What's this?)
This review is from: Crucial 512 GB m4 2.5-Inch Solid State Drive SATA 6Gb/s CT512M4SSD2 (Personal Computers)
I had this drive set up as the OS drive in a new laptop. Within 24 hours, it bricked. It happened while I was copying a relatively small set of files to it. Up until that time, the only things on the drive were the OS (Windows 7 SP1), patches, and drivers.
I was going to do an exchange to see if I had better luck, but the drive was going to take 2-4 weeks to even ship. I opted for a different drive. Help other customers find the most helpful reviews
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42 of 54 people found the following review helpful
1.0 out of 5 stars Severe Bug Warning - See review!!, October 3, 2011
By Richard C. Drew "Anaal Nathra/Uthe vas Bethod... (Oak Lawn, IL USA) - See all my reviews
(TOP 500 REVIEWER) (VINE VOICE) (REAL NAME) Amazon Verified Purchase(What's this?)
This review is from: Crucial 64 GB m4 2.5-Inch Solid State Drive SATA 6Gb/s CT064M4SSD2 (Personal Computers)
The Crucial M4 SSDs encounter a critical error that renders drives unstable after 5184 hours of use. Lockups, BSOD's and unrecognizable in BIOS are common. 5184, or approximately 7 months of total use. A BIOS update may fix this - but first you have to get the SSD powered up so your BIOS can find it! I've been through almost 75 cold boots with no luck. So AVOID the M4's unless the have the absolute newest firmware!!! Even after updating the firmware I still had the problems. Removing the SSD and replacing it with a different make and model fixed all the problems. This one was sent back. Newer models supposedly do not have this issue.
Unfortunately users were NEVER informed of this severe bug. I found out AFTER this paperweight basically bricked my computer. It BSOD'd while I was writing large files to several of my HDD's. I had to spend over a week recovering files because it trashed the drives - BSOD in the middle of writes. If there were a class action suit, I'd gladly join in. I'm STILL recovering 500,000 files from one drive. I had to spend almost two solid weeks fixing the mess this SSD caused.
If a manufacturer sells a product, and later find out it has a defect that can trash a customer's equipment, they should notify the customer! I have received recall notices through Amazon in the past, so I know Amazon would notify customers. I registered the drive when I purchased. There is NO EXCUSE for this type of behavior from a manufacturer. It took hours of online research. Amazingly, Crucial initially denied there was a problem. Why would they REFUSE to notify customers BEFORE they crashed? EVERY ONE of these drives with that firmware WILL crash, guaranteed. EVERY M4 drive. I'd love to here an explanation - why were customers never informed? Why not at least try to recover our data? It's still there - once Crucial fixed the firmware, the data would be accessible. But, no. Why go the extra mile to keep customers happy? Why not try and mitigate the damage? They could not care less.(I'd call it criminal negligence, but I'm not a lawyer)
An in-place firmware upgrade works if the SSD has not already crashed. If you have already crashed, the ridiculous method of resetting (unplug, reboot, wait, boot, wait, plug in, boot, wait, try again several times...) MAY allow your BOIS to find the HDD. MAY. Then you have to hope the update takes. Mine did not. It was replaced. All my data was lost, as Crucial REFUSED to recover the data lost due to their lousy design. I am NEVER purchasing a Crucial product again.
The replacement SSD sits on a shelf - no way I will EVER trust another product from Crucial. Would you trust your data to equipment manufactured by a company that initially denies there is a problem, refuses to notify users of this problem, and basically tells you to kiss your files goodbye?! Not to mention allows hardware to be released with this major defect? One that can literally physically damage your other equipment? I would not and will not.
It's akin to purchasing a brand new muscle car. Wow! Fast, powerful - does it all. You love it. But the moment the odometer hits 5184 miles the engine explodes, brakes fail, and you hit a wall. Not so much fun then.
--- original review ---
When I pulled the box product from the Amazon shipping box, I thought it was empty. It's that light!
To install in a desktop you WILL need:
An adapter - I used the SILVERSTONE SDP08 3.5 to 2 X 2.5-Inch Bay Converter - this will hold two SSD's.
Next, you'll need a SATA III cable.
You MAY need a power adapter - something like the Connectland CL-CAB40021 Molex to SATA Power Cable - it's not included.
Takes a couple of minutes to install.
One feature I have not seen mentioned - Windows will use SSD's as a Readyboost drive - for this SSD it would use up to 32 gig! I'll have to order another SSD and try Readyboost on it.
I'm using it for a working drive for panorama stitching and editing gigapixel images. A 400mb TIFF file will preview in about 3 seconds - on my SATA II HDD this takes a minimum of 15 seconds.
Work with a lot of graphics or huge files? You can ass a SATA III drive with cable, card and adapter for about $125! Help other customers find the most helpful reviews
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15 of 18 people found the following review helpful
1.0 out of 5 stars Stopped working after 4 months, July 8, 2012
By Igor Borovikov "Igor B." - See all my reviewsThis review is from: Crucial 256 GB m4 2.5-Inch Solid State Drive SATA 6Gb/s CT256M4SSD2 (Personal Computers)
Usually I am a happy reviewer but I feel like I need to cast a vote against this SSD.
The SSD died on a weekend after 4 months for no apparent reason. Customer support of Crucial is not available on weekends. (While being under time pressure I immediately bought a replacement - SanDisk 240Gb SSD - works fine so far. Then I spent a day installing necessary software.)
Next Monday Crucial customer support representative explained that the firmware version 0009 has problems. Power-cycling the disk supposed to complete internal garbage collection and return disk to a functional state. Luckily it did.
Quoting customer service email:
""
Power Cycle
1. In a desktop, do not attach the SATA connector, just attach the power connector to the problematic SSD and power on the system.
2. Leave it on for around 30 minutes, preferably without using the PC, then power off and disconnect the SSD altogether.
3. After 30 seconds, reconnect the SSD and repeat steps 1 and 2 again.
4. Power off and connect the SATA connector again and power back on.
""
The next step is to update firmware. An updater downloaded from crucial website failed to detect "SSDs that need to be updated". I guess I am looking into another series of conversations with customer support.
So far the damage is about a day and half of dealing with customer service and installing software on a replacement disk plus the cost of the replacement disk itself.
Bottom line: Think twice before purchasing this model of SSD from Crucial. And if you happened to have a disk with older firmware version - be ready for a nasty surprise. Help other customers find the most helpful reviews
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11 of 13 people found the following review helpful
1.0 out of 5 stars Drive failed after 3 weeks, May 30, 2012
By James (Baltimore, MD) - See all my reviewsAmazon Verified Purchase(What's this?)
This review is from: Crucial 256 GB m4 2.5-Inch Solid State Drive SATA 6Gb/s CT256M4SSD2 (Personal Computers)
I was very happy with the drive until it failed. Reading the reviews this appears to be a rather rare event, so I opted for a replacement instead of a refund. I will update this review with more stars if the second drive turns out to be more reliable than the first. Help other customers find the most helpful reviews
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21 of 27 people found the following review helpful
1.0 out of 5 stars Drive Failed - Slow Return Replacement Process, April 11, 2012
By D. Mayo "David M." (GA) - See all my reviews
(REAL NAME) Amazon Verified Purchase(What's this?)
This review is from: Crucial 64 GB m4 2.5-Inch Solid State Drive SATA 6Gb/s CT064M4SSD2 (Personal Computers)
The drive failed inexplicably within 4 months, no longer recognized as being present as shown in the bios. While it looks like crucial will be sending a replacement it will take two weeks. SSD's are touted as being ultra reliable which was not the case here and warranty turn-arounds should not be this slow. Help other customers find the most helpful reviews
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13 of 16 people found the following review helpful
1.0 out of 5 stars Buyer Beware...This is Not Ready for Prime Time., July 24, 2012
By Chief_Chef - See all my reviewsAmazon Verified Purchase(What's this?)
This review is from: Crucial 256 GB m4 2.5-Inch Solid State Drive SATA 6Gb/s CT256M4SSD2 (Personal Computers)
Product:
Crucial 256 GB m4 2.5-Inch Solid State Drive SATA 6Gb/s (CT256M4SSD2)
About Me:
I am a computer programmer with a strong background in Information Technology. My friends, family and co-workers would consider me an experienced computer user. I have built several systems from scratch, replaced nearly any internal part of a computer and installed/configured operating systems hundreds of times. With all of that being said, this is my first experience with a solid state drive.
My Experience:
The same day I ordered my new Dell XPS 17 3D Laptop, I ordered this drive (I didn't feel the need to pay Dell twice the money for the same sized SSD). Both items arrived at the same time. I immediately removed the factory hard drive and installed the Crucial M4. I used my Windows 7 Ultimate OEM DVD and installed a clean copy of Windows. Once Windows was loaded, I read some articles online and made sure that all of the BIOS and Windows settings were properly configured for a SSD (Windows configured everything for this automatically). I was able to load Windows 7, my drivers, Visual Studio 2010, SQL Server 2008, Microsoft Office, Eclipse, JAVA, and all of the updates related to all of these products in well under 3 hours. This was a record setting pace and I was really enjoying this new upgrade. When I went to work the following Monday, everything was great.
Exactly 34 days into the drive, I received the BSOD. I thought it was odd, but figured it was Windows and I didn't think much of it. Upon the re-boot, the computer went into "Startup Repair" mode. After 20 minutes the computer re-booted and began doing a CHKSDK. Amazingly there were 5 or 6 disk errors. CHKDSK fixed all of the problems and I was able to resume working on my new computer. Upon reading about SSD technology, I found that this seemed to be a rare occurrence. SSD's should last for 7-10 years! I cautiously went about my business when I got another BSOD 3 days later. This time the CHKSDK found hundreds of errors, and the computer wouldn't stay on for more than 5 minutes without a BSOD. I logged into Amazon and was instructed to call Crucial since it had been more than 30 days. After a 10 minute call with Crucial, I was sent a different drive. Understandably, they will not send you a replacement first without a full deposit. I gave them my credit card and paid for overnight shipping since it was late in the week and I needed to be back and running soon (They wouldn't even pay for standard shipping).
Upon receiving the second drive I noticed that it was a refurbished drive!!! Not only did I get stuck with the shipping, but the drive is now refurbished?!? I began the process of getting my computer back up. Unfortunately, I was extremely busy in the prior month and didn't create a system image!!! I had to re-install everything, but that was my own fault. Immediately after installing all of my programs and files I used the Windows 7 backup utility to create a system image. I then continued working as I normally did. After another 46 days with my second drive I received another BSOD. This time I immediately called Crucial. While on the phone with Crucial, I decided to remove the hard drive and attach it to an external cable to try and recover data via USB to another computer. Shortly after trying this I began to receive error messages that pointed to a bad disk. The support technician seemed baffled and stated she had never heard of 2 hard drives failing. She determined, somehow, that since it was two drives it must have been my computer. I was told to contact Dell before Crucial would move any further. Dell ran some hardware tests with some of their built in utilities and determined that the drive was bad. While waiting for all of the tests to finish, I got onto Amazon and inspected the reviews of this product more closely. It appeared that I was not the first person to experience this. In fact, the reviews for this product were all very good or very bad. Nearly all of the bad reviews had experienced the exact issues I was having. I called Crucial out on this telling them that I wasn't the first person to experience this and that it appears to happen frequently. They didn't deny or confirm this. Instead they offered me another re-furbished drive. I refused to accept this and then was offered store credit for the current market price, which was $50.00 less than when I bought it for. On top of that they wanted me to pay the shipping, again. What a scam this is.
After some more research I opted to try out the SanDisk Extreme. I'll be reviewing it after I've had a chance to see it in action. Stay away from this drive!!! I have also noticed that there have been an explosion of positive reviews since my last talk with Crucial in which I mentioned what the negative Amazon reviews said. This seems a little shady to me. I don't think Crucial is ready to make hard drives, and I hope the quality of their RAM remains good.
Pros:
Great paper weight
You get to practice shipping things
Would be good for schools to use in a "Disk Error" lab
Cons:
Doesn't work reliably
Additional shipping fees
Support team is unknowledgeable