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i don't think so........
I agree on the "not customer oriented" statement. I had a backordered item cancelled by JCrew and they didn't even notify me. I found out for myself when I decided to check on the order! I have been shopping with them for almost 7 years and noticed the quality declining greatly during that time.
Just so you know, we're onto the people who abuse coupons and we will now check all pre existing orders to ensure you have not used the same coupon twice.
Oh please....do you want to sell mdse or not. Like a shipping charge is going to break JCrew. JCrew is going to start (? or has started to) losing their customer base if they keep taking things "away" from shoppers. Buyer beware - this company is inflexible and not customer oriented (obviously!).